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[ ] by Promotion Vault

The gym floor is the new CRM.

Real conversations. Concrete behaviors. Revenue you can see. Turn the welcomes, check-ins, and recommendations already happening on your floor into referrals, renewals, feedback, and reviews.

Build Your Playbook See How It Works

Trusted by 5,000+ Customers

Gyms, studios, and franchise groups rewarding the behaviors that grow them.
{{ partner.name }}
5,000+
Customers
2M+
Rewards sent
$20M+
Payout value
$10M+
Customer savings
$250M+
Increased customer revenue
Your Brand
Booked!
Scan to collect your reward
Booking QR code
QR code in the camera
Tap to open the link
PV
Your Brand
Today 9:47 AM
Promotion Vault: Your kickoff with Your Brand is booked - a mystery reward is ready to collect in Bank the Bucks app.promotionvault.com/b/8f2a9c/ Reply STOP to opt out at any time.
Bank the Bucks
Your Brand · 7 rewards in this run
Banked
$27
Kickoff booked
Scratch to see what the booking paid.
Reveal
Rewards to collect
Book your kickoff Mystery reward
Scan the code at the front desk
Ready now
Complete kickoff
Scan the code after your session
$5 Still to earn
Leave a review
Link arrives after your visit
$5 Still to earn
Refer a friend
Paid when your friend verifies
$5 each Still to earn
Already banked
Verified opt-in Mystery reward
Banked
First visit
$10 Banked
Join Your Brand
$15 Banked
You're all set, Jane!
Sign up
Verify
Claim
SCRATCH HERE
to reveal your reward

Scratch with your finger to reveal!

Your Brand Maria
Congratulations!
The rewards below have been activated
Reward Activated
Your Brand
Bank the Bucks
+$5.00
Becomes available Today
One customer journey

Reward the behaviors that grow your club.

Every day, staff and members create chances for another visit, referral, or renewal – and most of those moments never turn into anything you can measure. PLAYBOOK turns them into actions that are verified, rewarded, and measured, then points each person to the next step. We've helped 5,000+ customers drive more than $250M in increased customer revenue.

01 Do. A meaningful action.
02 Verify. Confirm it happened.
03 Recognize. Reward or acknowledge it.
04 Continue. Offer the next step.

More than software. We help you drive the results. PLAYBOOK works on top of the tools you already run – and you pay for results, not rewards.

A packed group fitness class mid-workout, led by an instructor
Know who you’re rewarding.

Before a reward goes out, PLAYBOOK verifies the recipient’s identity and captures their opt-in. Whether you’re rewarding a first visit, a referral, or a repeat purchase, each reward is tied to a verified person.

Staff + member experience

Give staff credit. Give members reasons to act.

Staff create growth opportunities every day through welcomes, invitations, referrals, and follow-ups. Games and rewards turn those moments into completed member actions. Staff get credit when the member they invited shows up, members earn rewards worth working toward, and you see the business those relationships create – with separate rules and reporting for each.

See how Staff Loops work
Staff member talking with a member on the gym floor
Staff experience
01InviteInvite a member or prospect to take a valuable action.
02GuideHelp turn that invitation into a visit, referral, purchase, or other business-building behavior.
03ConfirmConnect the staff contribution to a completed, verified customer action.
04Get RecognizedGet credit for qualifying results, with recognition, incentives, and performance visibility.
Member experience
01DiscoverReceive a relevant invitation from the club or its staff.
02PlayPlay a game that encourages a valuable action or reveals an earned reward.
03ProgressComplete a visit, referral, workout, purchase, or other qualifying action.
04Return & ContinueSee completed progress, receive earned rewards, and discover the next step. Earned funds appear in Rewards Vault, and Momentum keeps goals and milestones visible.
Staff-created opportunitiesEngaging gamesVerified member actionsMeaningful rewards=Measurable opportunities for growth
How it works

Games make the journey worth continuing.


Give people more reasons to take the actions that grow your club. Games like Scavenger Hunt, Bingo Card, Spin to Win, Scratch to Reveal, Get in the Game, and Streaks and Tiers make visits, referrals, service discovery, and repeat participation more engaging.

Every game sits inside a Loop. The action is verified, the reward waits on it, and the next step is ready. In earned-reward Loops, everyone who completes the requirements is recognized – no chance-only prize draws.

Have an idea for a game? We’ll build it with you.
Try the games Built by Promotion Vault. Each one runs inside any Loop.
Reward activated
$20
{{ mScratchNote }}
Scratcher
Reveal by finger. The workhorse.
$5 $10 $15 $50 $100
Spin wheel
Tiered odds you set.
Mystery reward
$25
{{ mMysteryNote }}
Mystery reward
Unknown value, highest completion.
Two winners · $10 total
{{ mMatchNote }}
Match and reveal
Longer moment, same payout.
Visit ladder · $50 total {{ mStreakBalance }}
{{ rung.label }} {{ rung.value }}
{{ mStreakNote }}
Streaks and milestones
Rewards repeat behavior.
Trivia · $5 on the line
How many calories are in a medium banana?
{{ mTriviaNote }}
Trivia
Teach something, reward the answer.
Rewards Vault
{{ reel.face }}
{{ mSlotMsg }}
Slot machine
Three reels, odds you control.
Dealer {{ card.v }}{{ card.v }} {{ mBjDealerTotal }}
You {{ card.v }}{{ card.v }} {{ mBjPlayerTotal }}
{{ mBjMsg }}
Blackjack
A decision, not just a reveal.
Buzzer beater · up to $25
{{ mShotNote }}
Buzzer beater
Stop the marker. Sink the shot.
Shootout · $5 a goal
{{ mPkScore }}
{{ mPkNote }}
Penalty shootout
Five shots. Beat the keeper.
Field goal · $20
{{ mKickNote }}
Field goal
Power, then aim. Two taps.
Your idea
If it can be built, it can be a mechanic.
Let’s build together.
The rewarded moment

Lead validation, screen by screen.

A prospect opts in, verifies by SMS, and the reward lands in the same session. Verification comes before the reward, so every payout sits on a record you can trust.

The third screen is live — scratch the card with your finger or mouse.

{{ scratchStatus }}
01 · Opt-in form
YBYour Brand
Quick Feedback
Tell us about your visit and unlock a mystery reward.
Jane Smith
555-123-4567
I agree to the SMS terms.
Get My Reward
02 · SMS code
YBYour Brand
Check your phone
We just sent a 6-digit code to +1 555 123 4567.
4
8
1
9
0
2
One verified record is created here.
Verify & Claim Reward
03 · Scratch reward
YBYour Brand
Your Mystery Reward
Scratch the card below to reveal your reward
You won $2 Verified opt-in reward
Scratch with your finger to reveal!
04 · Activated
YBYour Brand
Congratulations!
The reward below has been activated
Reward Activated +$2.00
Your Brand · Verified opt-in
Becomes available Today
You'll receive an SMS / email shortly with instructions to redeem.
Continue
05 · Next action
YBYour Brand
Bank the Bucks Banked $2
Book your first appointment
Get another $15 once you've been in.
Book now
Still to earn
Leave a review$5
Refer a friend$5 each
One verified record carries every later reward.
Reward engagement

Momentum built one touchpoint at a time.

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The full stage, start to finish.
See it running at 10 Fitness › See it running at Crunch Fitness ›
The proven Loops

Start with 3 proven Loops. 

Referral, Leads, and Review are running in the field today, with live experiences you can scan and try right now.

Start with the proven Loop that best fits your goal, then tailor it to your business, audience, and process.

Proven

Referral Loop

Reward members for bringing friends into the club, from verified introductions to attended visits and new memberships.

Existing customer or member → qualified referred lead or join
Scan to open the referral demo Scan to run
the live demo
Open the Loop →
Proven

Leads Loop

Turn everyday invitations and inquiries into verified prospects you can guide toward visits and memberships.

Prospect → verified lead, tour, appointment, or trial
Scan to open the leads demo Scan to run
the live demo
Open the Loop →
Proven

Review Loop

Collect meaningful feedback, recognize qualifying participation, and encourage public reviews through compliant experiences.

Customer or member → insight and advocacy
Scan to open the feedback demo Scan to run
the live demo
Open the Loop →
In the works Upgrade Loop, Recognition Loop, and Custom Loop coming soon.
The platform underneath

Powered by Rewards Vault

More than a reward. A reason to come back. Rewards Vault gives each member one branded place to see the reward value they've earned, choose gift cards, and review their balance and history. Momentum, inside Rewards Vault, shows completed milestones, upcoming goals, and the next action to take.

All rewards secure in one Vault

Each recipient has one secure destination for available value, pending rewards, redeemed rewards, and transaction history.

Value adds up and stays flexible

Funds from multiple actions accumulate into one balance. Recipients can combine or divide that value and redeem it across the available brands and denominations.

Repeat action creates the closed loop

Every Loop can bring the recipient back to the same branded Vault, where new promotions, next actions, feedback, and additional value create continued engagement.

Economic model
Pay for results, not rewards.

No setup costs. No monthly fees. For applicable Rewards Vault rewards, a 10% service fee applies when a reward is sent, and face value is charged only when the recipient claims it. Unclaimed value stays in your wallet.

Receive · Engage · Accumulate · Choose · Redeem · Return
Your Brand Maria
Bring a friend to Your Brand
Get $5 per verified referral
Share
Kickoff
Book your next session…
Choose Redeemed Transactions
Available balance
$47.00
Pending balance
$0.00
Choose your reward
Amazon.com
Choose
Starbucks
Choose
Amazon.com
Choose Value
$5 $10 $25 $50 $100
Pending
2026-05-15
Reward Activated
Your Brand
Stage 7 · Referral opt-in
+$5.00
Becomes available 2026-05-18
History
2026-05-12
Reward Available
Your Brand
Stage 6 · Review
+$5.00
Balance after $42.00
2026-05-08
Reward Available
Your Brand
Stage 5 · Complete kickoff
+$5.00
Balance after $37.00
2026-05-02
Reward Available
Your Brand
Stage 4 · Book kickoff
+$5.00
Balance after $32.00
Ready to build?

Build your Playbook.

Choose the action you want to move. Promotion Vault helps you find the moment, design the Loop, and run it – not just hand you the tools.

01 Tell us the action worth moving.
02 We locate the moment and design the Loop with you.
03 It launches on Rewards Vault. No setup costs, no monthly fees.
Create a Free Account Book a personalized demo Access all features free. Pay for results.
Tell us the action you want to move
We will come back with the moment, the experience, and the numbers.
Build Your Playbook
Move the actions that matter.
Already have a reward? Activate Your Rewards Here ›
[ ] by Promotion Vault

The gym floor is the new CRM.

Real conversations. Concrete behaviors. Revenue you can see. Turn the welcomes, check-ins, and recommendations already happening on your floor into referrals, renewals, feedback, and reviews.

Trusted by 5,000+ Customers

Gyms, studios, and franchise groups rewarding the behaviors that grow them.
Retro Fitness
Cowboys Fit
Chiefs Fit
NYC DOE
ABC Fitness
Chuze Fitness
ClassPass
Crunch Fitness
Cellular and More
Honda
Club Pilates
Club16
Fitness 19
Genesis Health Clubs
Mountainside Fitness
New York Sports Clubs
Solidcore
Texans Fit
The Alaska Club
The Edge
UFC Gym
Dunkin Donuts
Gold’s Gym
Xponential Fitness
Camping World
YouFit
Orangetheory Fitness
Rallio
Workout Anytime
Volkswagen
Fitness Premier
CellOnly
Pet Supplies Plus
H&R Block
ACE
Cornerstone Chem-Dry
1-800 Water Damage
Alta
Movati Athletic
Verde Valley
Rex
HigherDOSE
Les Mills
5,000+
Customers
2M+
Rewards sent
$20M+
Payout value
$10M+
Customer savings
$250M+
Increased customer revenue
Your Brand
Booked!
Scan to collect your reward
Booking QR code
9:41
QR code in the camera
Tap to open the link
9:41
PV
Your Brand
Today 9:47 AM
Promotion Vault: Your kickoff with Your Brand is booked - a mystery reward is ready to collect in Bank the Bucks app.promotionvault.com/b/8f2a9c/ Reply STOP to opt out at any time.
9:41
Bank the Bucks
Your Brand · 7 rewards in this run
Banked
$27
Kickoff booked
Scratch to see what the booking paid.
Reveal
Rewards to collect
Book your kickoff Mystery reward
Scan the code at the front desk
Ready now
Complete kickoff
Scan the code after your session
$5 Still to earn
Leave a review
Link arrives after your visit
$5 Still to earn
Refer a friend
Paid when your friend verifies
$5 each Still to earn
Already banked
Verified opt-in Mystery reward
Banked
First visit
$10 Banked
Join Your Brand
$15 Banked
9:41
You're all set, Jane!
Sign up
Verify
Claim
SCRATCH HERE
to reveal your reward

Scratch with your finger to reveal!

9:41
Your Brand Maria
Congratulations!
The rewards below have been activated
Reward Activated
Your Brand
Bank the Bucks
+$5.00
Becomes available Today
One customer journey

Reward the behaviors that grow your club.

Every day, staff and members create chances for another visit, referral, or renewal – and most of those moments never turn into anything you can measure. PLAYBOOK turns them into actions that are verified, rewarded, and measured, then points each person to the next step. We've helped 5,000+ customers drive more than $250M in increased customer revenue.

01 Do. A meaningful action.
02 Verify. Confirm it happened.
03 Recognize. Reward or acknowledge it.
04 Continue. Offer the next step.

More than software. We help you drive the results. PLAYBOOK works on top of the tools you already run – and you pay for results, not rewards.

A packed group fitness class mid-workout, led by an instructor
Know who you’re rewarding.

Before a reward goes out, PLAYBOOK verifies the recipient’s identity and captures their opt-in. Whether you’re rewarding a first visit, a referral, or a repeat purchase, each reward is tied to a verified person.

Staff + member experience

Give staff credit. Give members reasons to act.

Staff create growth opportunities every day through welcomes, invitations, referrals, and follow-ups. Games and rewards turn those moments into completed member actions. Staff get credit when the member they invited shows up, members earn rewards worth working toward, and you see the business those relationships create – with separate rules and reporting for each.

See how Staff Loops work
Staff member talking with a member on the gym floor
Staff experience
01InviteInvite a member or prospect to take a valuable action.
02GuideHelp turn that invitation into a visit, referral, purchase, or other business-building behavior.
03ConfirmConnect the staff contribution to a completed, verified customer action.
04Get RecognizedGet credit for qualifying results, with recognition, incentives, and performance visibility.
Member experience
01DiscoverReceive a relevant invitation from the club or its staff.
02PlayPlay a game that encourages a valuable action or reveals an earned reward.
03ProgressComplete a visit, referral, workout, purchase, or other qualifying action.
04Return & ContinueSee completed progress, receive earned rewards, and discover the next step. Earned funds appear in Rewards Vault, and Momentum keeps goals and milestones visible.
Staff-created opportunitiesEngaging gamesVerified member actionsMeaningful rewards=Measurable opportunities for growth
How it works

Games make the journey worth continuing.


Give people more reasons to take the actions that grow your club. Games like Scavenger Hunt, Bingo Card, Spin to Win, Scratch to Reveal, Get in the Game, and Streaks and Tiers make visits, referrals, service discovery, and repeat participation more engaging.

Every game sits inside a Loop. The action is verified, the reward waits on it, and the next step is ready. In earned-reward Loops, everyone who completes the requirements is recognized – no chance-only prize draws.

Have an idea for a game? We’ll build it with you.
Try the games Built by Promotion Vault. Each one runs inside any Loop.
Reward activated
$20
Scratch with your finger to activate.
Scratcher
Reveal by finger. The workhorse.
$5 $10 $15 $50 $100
Spin wheel
Tiered odds you set.
Mystery reward
$25
Scratch with your finger to reveal.
Mystery reward
Unknown value, highest completion.
The rewarded moment

Lead validation, screen by screen.

A prospect opts in, verifies by SMS, and the reward lands in the same session. Verification comes before the reward, so every payout sits on a record you can trust.

The third screen is live — scratch the card with your finger or mouse.

The reward remains hidden until the action is verified.
01 · Opt-in form
YBYour Brand
Quick Feedback
Tell us about your visit and unlock a mystery reward.
Jane Smith
555-123-4567
I agree to the SMS terms.
Get My Reward
02 · SMS code
YBYour Brand
Check your phone
We just sent a 6-digit code to +1 555 123 4567.
4
8
1
9
0
2
One verified record is created here.
Verify & Claim Reward
03 · Scratch reward
YBYour Brand
Your Mystery Reward
Scratch the card below to reveal your reward
You won $2 Verified opt-in reward
Scratch with your finger to reveal!
04 · Activated
YBYour Brand
Congratulations!
The reward below has been activated
Reward Activated +$2.00
Your Brand · Verified opt-in
Becomes available Today
Continue
05 · Next action
YBYour Brand
Bank the Bucks Banked $2
Book your first appointment
Get another $15 once you've been in.
Book now
Still to earn
Leave a review$5
Refer a friend$5 each
One verified record carries every later reward.
Reward engagement

Momentum built one touchpoint at a time.

Turn prospects into promoters by rewarding the next action at every stage — from opting in and visiting to joining, completing onboarding, sharing feedback, and referring friends. PLAYBOOK connects each step to one verified customer record, using your existing data plus QR codes and secure links wherever needed.

Create the verified opt-in

Turn initial interest into a verified first-party relationship and establish the anchor record.
Your Brand
Scan to start collecting rewards
QR code
9:41
QR code in the camera
Tap to open the link
9:41
Your Brand

Bank the Bucks

Sign up to claim your reward.

Mystery reward
1
Sign up
2
Verify
3
Claim
By submitting your number, you agree to receive recurring marketing and informational SMS messages from Your Brand at the number provided. Reply STOP to opt out. Message and data rates may apply. Consent is not a condition of purchase.
By entering your mobile number, you agree that Promotion Vault may send you text messages. Message and data rates may apply. You can opt out at any time.
9:41
LV
Your Brand
Today 2:14 PM
Your Your Brand verification code: 481902
9:41
Your Brand
Check your phone

We just sent you a verification code.
Code sent to +15551234567.

Sign up
2
Verify
3
Claim
4
8
1
9
0
2
9:41
Bank the Bucks
Your Brand · 7 rewards in this run
Banked
$0
Opt-in reward unlocked
Scratch to see what you won.
Reveal
Rewards to collect
Verified opt-in Mystery reward
Ready now
Automatic when you verify your number
First visit
$10 To earn
Automatic from your club check-in
Join Your Brand
$15 To earn
Automatic when your agreement posts
Book your kickoff Mystery reward
To earn
Scan the code at the front desk
Complete kickoff
$5 To earn
Scan the code after your session
Leave a review
$5 To earn
Link arrives after your visit
Refer a friend
$5 each To earn
Paid when your friend verifies
9:41
You're all set, Jane!
Sign up
Verify
Claim
SCRATCH HERE
to reveal your reward

Scratch with your finger to reveal!

9:41
You're all set, Jane!
Sign up
Verify
Claim
You won
$2
You'll receive an SMS / email shortly with instructions to redeem.
9:41
LV
Your Brand
Today 2:14 PM
Promotion Vault: Your Brand sent you a $2 reward - Opt-in to receive your reward at app.promotionvault.com/v/8f2a9c/ Reply STOP to opt out at any time.
9:41
Your Brand Maria
Congratulations!
The rewards below have been activated
Your Brand
Reward Activated
Your Brand
Bank the Bucks
++$2.00
Becomes available Today
Feed + QR fallback → next Momentum step · $2
The full stage, start to finish.
See it running at 10 Fitness › See it running at Crunch Fitness ›
The proven Loops

Start with 3 proven Loops. 

Referral, Leads, and Review are running in the field today, with live experiences you can scan and try right now.

Start with the proven Loop that best fits your goal, then tailor it to your business, audience, and process.

Proven

Referral Loop

Reward members for bringing friends into the club, from verified introductions to attended visits and new memberships.

Existing customer or member → qualified referred lead or join
Scan to open the referral demo Scan to run
the live demo
Open the Loop →
Proven

Leads Loop

Turn everyday invitations and inquiries into verified prospects you can guide toward visits and memberships.

Prospect → verified lead, tour, appointment, or trial
Scan to open the leads demo Scan to run
the live demo
Open the Loop →
Proven

Review Loop

Collect meaningful feedback, recognize qualifying participation, and encourage public reviews through compliant experiences.

Customer or member → insight and advocacy
Scan to open the feedback demo Scan to run
the live demo
Open the Loop →
In the works Upgrade Loop, Recognition Loop, and Custom Loop coming soon.
The platform underneath

Powered by Rewards Vault

More than a reward. A reason to come back. Rewards Vault gives each member one branded place to see the reward value they've earned, choose gift cards, and review their balance and history. Momentum, inside Rewards Vault, shows completed milestones, upcoming goals, and the next action to take.

All rewards secure in one Vault

Each recipient has one secure destination for available value, pending rewards, redeemed rewards, and transaction history.

Value adds up and stays flexible

Funds from multiple actions accumulate into one balance. Recipients can combine or divide that value and redeem it across the available brands and denominations.

Repeat action creates the closed loop

Every Loop can bring the recipient back to the same branded Vault, where new promotions, next actions, feedback, and additional value create continued engagement.

Economic model
Pay for results, not rewards.

No setup costs. No monthly fees. For applicable Rewards Vault rewards, a 10% service fee applies when a reward is sent, and face value is charged only when the recipient claims it. Unclaimed value stays in your wallet.

Receive · Engage · Accumulate · Choose · Redeem · Return
9:41
Your Brand Maria
Bring a friend to Your Brand
Get $5 per verified referral
Share
Kickoff
Book your next session…
Choose Redeemed Transactions
Available balance
$47.00
Pending balance
$0.00
Choose your reward
Amazon.com
Choose
Starbucks
Choose
9:41
Amazon.com
Choose Value
$5 $10 $25 $50 $100
9:41
Pending
2026-05-15
Reward Activated
Your Brand
Stage 7 · Referral opt-in
+$5.00
Becomes available 2026-05-18
History
2026-05-12
Reward Available
Your Brand
Stage 6 · Review
+$5.00
Balance after $42.00
2026-05-08
Reward Available
Your Brand
Stage 5 · Complete kickoff
+$5.00
Balance after $37.00
2026-05-02
Reward Available
Your Brand
Stage 4 · Book kickoff
+$5.00
Balance after $32.00
Ready to build?

Build your Playbook.

Choose the action you want to move. Promotion Vault helps you find the moment, design the Loop, and run it – not just hand you the tools.

01 Tell us the action worth moving.
02 We locate the moment and design the Loop with you.
03 It launches on Rewards Vault. No setup costs, no monthly fees.
Book a personalized demo Access all features free. Pay for results.
Tell us the action you want to move
We will come back with the moment, the experience, and the numbers.
Move the actions that matter.