Pricing
Drive more member actions without setup or monthly platform fees.
Every PLAYBOOK feature is included and free to set up. A 10% service fee applies when a reward is sent, while the reward value is charged only when the recipient activates it — so unused value remains in your wallet.
All features included
Build and run any Play with no setup fee or recurring platform subscription.
Performance-based pay
Pay a 10% service fee when a reward is sent. Only pay reward value on activated rewards.
Premium features, completely free
Everything needed to build, launch, and measure a Play is included. There is no feature tier to buy into.
Rewards Vault security infrastructure
First-party verification and consent records
Stripe integrated funding and payments
Engage surveys and data
Access to API and integrations
No setup or activation fee
Dedicated success coach
Customizable emails and landing pages
Rewards automation
Branded rewards account for recipients
Access to full reward catalog
Three ways to send rewards
Free funding option
Included with every Play
Rewards Vault security infrastructure
Payments, identity, and reward delivery run on the same secured platform for every Play.
Full detail is in the Data Processing Addendum.
Stripe integrated
Funding and payment processing run through a secure Stripe integration. No payment account data is stored or processed on the Promotion Vault platform.
Google Cloud–native architecture
Built on Google Cloud Platform, inheriting its SOC 2, ISO 27001, and PCI controls.
Encrypted and access-controlled
Personal data is encrypted in transit and at rest, with role-based access controls, platform logging and monitoring, and regular review of access privileges.
Verified identity and delivery
SMS verification establishes the participant record, and Cloudflare provides network, web application, and DDoS protection in front of it.
First-party data
Every Play matches back to one verified, opted-in record.
Every participant verifies access to their mobile number and opts in directly. That creates one trusted record that PLAYBOOK uses to connect every later action to the same person. No anonymous recipients or purchased lists.
Consent terms are set out in the Terms of Service – Recipient and the Privacy Policy.
01
The participant verifies themselves
A four-digit text code confirms that the participant can access the number they provided and creates their verified record.
02
Opt-in is explicit and voluntary
Participants clearly opt in to both your business and Promotion Vault through an online form, an in-person request, or another consent process. Consent is never required to make a purchase.
03
Consent is recorded with the record
Each record stores when and how consent was given, along with the participant’s phone number and relevant message activity.
04
Every action connects to the same person
Whether an action arrives through a data feed, QR code, secure link, or referral, PLAYBOOK connects it to the same verified participant before releasing a reward.
05
Opt-out is honored everywhere
Participants can reply STOP at any time to end text messages or HELP to reach support. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.
ZERO-WASTE REWARDS
Put more of your budget behind the actions that grow revenue.
You never fund the full value of every reward upfront. Reward value is charged only when the recipient activates it, so unused value stays in your budget. That gives you more flexibility to invest in the moments that matter most—such as booking a tour, joining, completing onboarding, or returning to the club.
Fund reward value when it’s used
A 10% service fee applies when a reward is sent. Only pay the reward value when the recipient activates it.
Invest more in high-value actions
Use the value saved on unused rewards to test stronger offers around the actions most likely to move prospects and members forward.
Adjust each Play as you learn
Set a different reward value for each action, then refine it between campaigns based on participation and results.
3 ways to fund
Fund fast, for free, or with ease.
Credit Card
The fastest way to reward. Funds available instantly.
3.5% fee
Direct Wire
Wire funds into your account. Funds available in 1-3 days.
Free
ACH
Link your bank account. Funds available in 5-7 days.
0.8% fee
Every fee, stated plainly
The reward fee is charged only when a recipient activates and engages with the reward — no engagement, no reward fee. The service fee is paid on every reward that lands in Rewards Vault, from all playbooks. Full commercial terms are in the
The reward fee is charged only when a recipient activates and engages with the reward — no engagement, no reward fee. The service fee is paid on every reward that lands in Rewards Vault, from all playbooks. Full commercial terms are in the
The reward fee is charged only when a recipient activates and engages with the reward — no engagement, no reward fee. The service fee is paid on every reward that lands in Rewards Vault, from all playbooks. Full commercial terms are in the Terms of Service – Subscriber.
Reward Fee
Face value
The face value of the reward, charged only when the recipient activates and engages with it. No engagement, no reward fee.
Service Fee
10%
Paid on every reward that lands in Rewards Vault, from all playbooks. US orders; Canadian orders are subject to an additional 5%.
Setup
$0
No setup fee, no activation fee, and no recurring platform cost.
Credit card funding
3.5%
Processing fee on funding or orders paid by credit card. $5.00 minimum funding amount per transaction.
ACH funding
0.8%
Link your bank account. Funds are available in 5-7 days.
Direct wire funding
Free
Wire funds into your Vault Pay Account. Funds are available in 1-3 days.
Data Integration Fee
$10
Charged to your funding account for each active integration, configurable per team.
Inactivity Fee
$1 or 10%
Applied monthly to accounts with no transactions for six months, starting 181 days after the last transaction, until the balance is $0. You can request a refund or reactivate at any time.
Your retention partners
You are never in this alone. Get a dedicated success coach every step of the way, along with premium support via email.
Ready to build?
Choose the action you want to move. Promotion Vault will help identify the moment, design the experience, and put Rewards Vault underneath it.