Your staff are the action.
Tours booked. Leads verified. Members brought back. Measure the employee on what they actually did, pay them for it that week, and the numbers move.
Every Play already counts these actions to decide what a member earns. Staff Plays point the same count at the person who caused it. No new system, no payroll change, and the board updates as it happens rather than in a Monday email.
Their own actions, counted the same way a member’s are.
A staff trigger is an action the employee controls and the club’s own system records. Not a target handed down, not a manager’s judgement at the end of the month.
Appointments Booked and/or Completed
Leads verified
Members brought in from referrals
Members booked into an event
Reviews collected
The board is live, not weekly.
Every verified action lands on the board within seconds of the club’s system recording it. Staff see their own rank, managers see the whole floor, and operators see club against club on the same numbers.
The board on the floor
Drop a real export hereFour that clubs actually run.
Each one is a goal, a window, and a verified count. Set it in the morning and the board is keeping score by lunchtime.
Every Play already counts it.
Staff tracking is not a module you buy on top. The same verified record that decides what a member earns carries the employee who caused it, so turning a Staff Play on is a setting rather than a build.
| Play | The staff action it counts | On the board as |
|---|---|---|
| Referral Play | Set up the referrer, and the join that came back from it | Referral joins |
| Leads Play | Leads captured on the rep’s own QR and verified by SMS | Verified leads |
| Review Play | Asked for the review at the high-sentiment moment | Reviews collected |
| Pre-Sale | Leads gathered and joins closed inside the window | Leads and joins |
| Momentum Journey | Booked the member into the next stage of the journey | Stages advanced |
| Upgrade Play | Handed the offer over at the moment it was relevant | Upgrades closed |
No staff step to administer. Every staff step to earn.
The two ideas belong together. Nobody on the floor tallies a spreadsheet, approves a payout, or chases a manager for a signature — the club’s own record does the counting. What the employee does get is a board that already knows what they did and a balance that is theirs.
Because the reward waits on a verified action, a competition nobody wins costs nothing to have run.
Put a board up this week.
Name the action, set the window, and pick what it pays. If a Play is already running, the count is already there.